Our Health Guarantee
info@jcpuppy.com
We like to think our health guarante is one of the most fair and comprehensive one available from any breeder.
We realize(and hope you do too) that sometimes issues occur, after all these are living, breathing beings. It is not the issues, but how one copes with them. We will never ask you to give up a friend you have fallen in love with. We agree he belongs where he is loved. We only ask that you follow our agreement and steps to a workable solution to all.
Our written guarantee is below
We guarantee your puppy from us-
1. will be current on distemper/parvo vaccinations
2. will be started on a parasite control program "dewormed"-more will be needed
3. will be free of congenital (genetic) crippling defects for 14 days from date of purchase. These defects include hip or elbow dysplasia, heart conditions that don't self correct, blindness, deafness(not included are minor issues like over or underbite) -other problems considered on a case by case basis -if your puppy developes such a defectwe will
YOUR CHOICE-
a) offer a full cash refund for the purchase price of the puppy, once he is returned to us
b) offer a half price refund if you spay/neuter your pet and decide to keep him despite his defect
c) offer you a replacement puppy if you return the defective puppy
d) offer you a replacement puppy at half price if you decide to spay/neuter your defective puppy and keep it.
4. will always be welcome back here and under no circumstance should be turned into a rescue or shelter (we do not refund for this, but promise proper care/home for the pet)
5. will not be sick or die within 14 days of purchase EXCLUDING shipping colds AKA (kennel cough/bordetella/flu’s/pneumonia/URI/bronchitis) or parasites AKA (worms/protozoan/external parasites) or small hernias(any hernias we try and have repaired before they leave, but at times they can be missed upon exam if we missed a hernia we offer a $25 refund(what our vet charges to repair) once you send proof of repair)
6. If your puppy does become ill during the first 14 days, and you have contacted us and followed directions which may include allowing our vet to treat it at our expense, and it dies we will follow policy listed above. If he becomes ill, and you follow our directions, you may be reimbursed for up to the purchase price of the puppy, depending upon the severity of the illness. This does NOT include colds, flu’s, bordetella, pneumonia, worms /protozoan-for those issues please see sidebar-where we cover colds and URI. Our 14 day guarantee only guarantees that your pet is started on a deworming program. It is up to you to complete it
Our puppies do NOT ever have parvo disease!! If your vet tests and gets a positive test, please be aware false positives occur on recently vaccinated puppies. In the case of death, we would want the puppy sent to Dr Page in TN for a necropsy. This is at our expense if the death was due to a disease on our part rather than an accident or problem/neglect on your part (for example, falling. dropping, eating something puppy shouldnt poison or blockage, hypoglycemia(low blood sugar). We will reimburse any expenses related to necropsy once the necropsy is completed and we are found at fault
7. Any vet records will be sent along with the puppy
8. If it is sold as a registered puppy, its registration papers will go with it or you will recieve within 60 days of purchase
9. if you meet the puppy during our ground transport service ,and do NOT accept the puppy and do NOT take it home, but return it on our transport that same day, you can apply the amount you paid towards another future puppy
10. if you place a deposit on a puppy and you decide not to accept one, you can apply your payment towards a future puppy. We no longer offer refunds. The fee you pay helps with care costs and advertising costs.
YOU AGREE
1. unless stated otherwise, that you are buying a pet , not a show dog or a breeding dog
2. that you will take it to a vet AFTER 6 days, but BEFORE 14 days of arrival for a wellness exam. Failure to follow this direction, may make our guarantee void
3. that you will keep it current on vet recommended shots and dewormings. Please remember NO shots or dewormings are due within the first 6 days nor usually within 14 days
4. that you will feed it a name brand of appropriate puppyfood. We recommend Purina One Puppy chicken dry. It is the closest to the type we feed our dogs and puppies www.joydogfood.com Special Meal
For a Holistic Food we recommend www.myhealthextension.com little bites
5. that if a problem is found you will contact us asap and provide contact info for your vet and any related bills and vet records , so our vet can discuss the problem with him. (problems do not include underbites, overbites,mild hair loss and similar minor issues) Failure to contact us immediatetly will void any guarantee
6. that any shipping costs to buy or return puppy are the buyers expense.
7. that WE DO NOT REFUND ANY VET BILLS-excpet as stated on the side bar
8.Because we also work with rescue dogs of unkown background. ALL our puppies are sent with dewormers and medications prescribed by our vet. Failure to complete this 7- 14 day program without prior consent from us is a void of our guarantee. This includes if your vet decides to change the medications. We KNOW from experience what works for our puppies. Your vet does NOT live here and work with our dogs he does NOT know. If he wants to change medications we need to be contacted immediately!
9. that we will only refund when we have appropriate documentation from your veterinarian including the microchip number identifying the puppy you bought. We reserve the right to ask for a 2nd opinion from a vet not associated with the same clinic at the buyers expense. This is in cases where there is doubt or difference of opinions.
10. You agree that if you can't keep your puppy/dog anymore you will contact us first before selling, giving or turning into a shelter.
11. that we do NOT refund, if you chose the wrong breed, have a spouse that hates the puppy, puppy's color doesn't match the furniture/carpet/curtains, someone is allergic, your tired of it, too much work , won't housetrain, your cat/dog hates it, it chased the cat, ate the bird , chewed the furniture, your landlord realized you have a pet - some sound funny, but we have heard all of these excuses throughout our career working with animals, vets, shelters, kennels. It is YOUR responsiblity to research breeds, it is YOUR responsiblity to think and decide whether to have a dog-IS your family ready? Can you provide a stable home for the next 15 years? If you rent what will you do when you move and can't find a house that allows pets..most don't. We have taken the time to care for our parent dogs, raised puppies that are social and healthy, researched and learned about breeding and genetics. You can take a few moments to make sure a pet is indeed suitable at this stage of your life.
12. that this agreement is made in MO and any disputes and all cases will be judged or settled by Missouri State Laws or in Mo State courts relative to the seller.
If you buy a puppy from us, you agree to this. This internet copy will stand as the agreement, and by buying a puppy from us you are agreeing to the info within. Feel free to print for your records.
Our Lifetime Health Guarantee also includes
25% off any buddy puppy from us you would like to get your new friend
If your new friend is in an accident or dies at anytime, for any reason, we offer a 50% discount on your next puppy purchase death cert needed including microchip number, otherwise 25% buddy discount applies
For colds, pneumonia, URI, internal parasites our LifeTime Guarantee includes reimbursement for any medication needed to treat shipping colds/pneumonia after our 7 day regime. Reimbursement is at what it would cost us to buy the same medication from our vet at Putnam Animal Hospital Unionville, MO . We would just need copy of your vet receipts which show the name and dosage of the medication and your cost. We would then get the price from our vet and reimburse you that amount. This does NOT usually include any tests, exams, xrays etc...those diagnostics are generally unnecessary in shipping colds/pneumonia.
If your pet still has an internal parasite(aka 'worms) in the first 30 days you get them home. We will reimburse dewormers prescribed by your vet to treat for this issue at the rate our vet charges for the same medication, and $10 for fecal rechecks to confirm they are clear
Our LifeTime Health Guarantees also includes your pet
will be free of congenital (genetic) crippling defects for 7 years from date of birth. We will follow our 14 day guarantee for refunds or replacments
unless noted otherwise, for Breeding Rights, APRI registration papers and LifeTime Health Guarantee please add $350 to the price of any puppy sold by us,
